Frequently Asked Questions
Everything you need to know about bringing modern design to your home.
What is the status of my order?
Once your order is placed, you will receive an email confirmation. As soon as your items ship, we will send a second email with a tracking number so you can follow your delivery in real-time.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that shipping fees are non-refundable, and a small restocking fee may apply to oversized furniture items.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on the destination and will be calculated at checkout.
Are your products covered by a warranty?
Yes, we take pride in our craftsmanship. All Umbra products come with a 5-year manufacturer's warranty against defects in materials and workmanship under normal household use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How do I care for my Umbra home accessories?
Care instructions vary by material. Generally, we recommend wiping surfaces with a soft, damp cloth and avoiding harsh chemical cleaners to preserve the finish of your items.